ServiceNow: Boosting Manufacturing with AI-Powered Tools
Today's manufacturing landscape is characterised by its rapid pace and the inherent challenges in maintaining quality.
Organisations and their quality teams are dealing with several complexities such as advanced technology, shortened product lifecycles, global supply chain disruptions due to geopolitical factors, and the relentless drive to reduce costs.
On their own, these trends present significant hurdles. For instance, geopolitical issues have impacted 64% of global supply chains in the last two years, as reported by PwC. Moreover, the average product lifecycles have halved in the past decade, pushing manufacturers to frequently update and adjust their offerings. This rapid change often leads to unexpected quality issues.
To combat these challenges, a comprehensive approach is crucial. This includes implementing robust quality management systems, continuous workforce training and integrating advanced technology.
At this juncture, AI offers a significant edge, enhancing data-driven insights and performance in quality management.
Insight, automation and efficiency powered by AI
Advanced tools like Quality 360 – initially developed by Advania on the ServiceNow platform and newly acquired by ServiceNow – enable manufacturers to proactively tackle quality issues throughout all production stages.
From initial source identification to containment, corrective action and resolution, Quality 360 provides an encompassing solution.
Rohit Batra, Vice President and General Manager of Manufacturing, Telecom, Media & Tech Industries at ServiceNow, explains: "Manufacturers are under increasing pressure to maintain high-quality standards while managing complex supply chains.
"By integrating Advania's Quality 360 into the ServiceNow platform, we're furnishing manufacturers with the AI-driven insights and automation required to proactively manage quality issues, drive operational efficiency, and enhance customer trust."
This shows ServiceNow's commitment to delivering industry-specific solutions through partner-led innovation, which propels meaningful transformation.
ServiceNow's Manufacturing Commercial Operations (MCO) solution, designed to streamline enterprise automation, finds Quality 360 as its newest addition. Combining process automation, AI workflows and digital customer engagement, MCO refines the manufacturing lifecycle across sales, support, and service operations.
Major players such as KraftHeinz, Walmart, Apple, Amazon and Expedia leverage these tools for optimising processes and workflows, consequently delivering more seamless outcomes.
Quality management powered by AI
The inclusion of Quality 360 within the MCO solution accelerates its quality management capabilities, providing manufacturers with proactive, precise insights to tackle quality issues comprehensively. These AI-powered functionalities facilitate root cause analysis, automate issue detection, and offer structured resolution frameworks.
With features such as centralised Quality Workspace, standardised playbooks and real-time communication tools, manufacturers receive a fully-integrated solution to sustain product integrity and customer satisfaction.
"As quality management becomes a critical differentiator, Advania is excited to see Quality 360 join ServiceNow's Manufacturing Commercial Operations," notes Hege Støre, Group Chief Executive Officer at Advania.
"ServiceNow's AI capabilities and scalable platform will empower manufacturers with a proactive, data-driven approach to quality management, helping them mitigate risks and strengthen their competitive edge."
Furthermore, ServiceNow's strategy emphasises co-innovation. The company has collaborated with Siemens on an industrial cybersecurity and AI-driven automation solution, among other partnerships across various industries to enhance workflow automation and customer experiences.
“As quality management becomes a critical differentiator, Advania is excited to see Quality 360 join ServiceNow’s Manufacturing Commercial Operations,” concludes Hege Støre, underlining the indispensable role of cutting-edge technology in today's industrial practices.
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