Xerox: Scaling Remanufacturing and Responsible Sourcing

Xerox is working towards its 2040 net-zero target using circular economy principles, energy efficiency and sustainable sourcing to reduce emissions and waste.

Xerox’s 2025 Corporate Social Responsibility report states it has achieved a 59.2% reduction in Scope 1 and 2 emissions since 2016. It has also seen a 9.8% Scope 3 reduction since 2023.

These efforts form part of a wider Xerox strategy of reinvention.

“The Xerox Reinvention is about embracing the change happening in the world around us: addressing macro trends, simplifying our offerings and driving success for clients and partners,” says Steven Bandrowczak, CEO at Xerox.

Climate action and operational goals

Xerox has set a Science-Based Targets initiative (SBTi) verified goal, which is aligned with the 1.5 C global warming pathway and its 2040 net-zero goal.

By 2030, Xerox is aiming to achieve a 60% reduction in Scope 1 and 2 emissions against its 2016 baseline. It also has a target to reduce its water consumption by 20% by 2030 from a 2020 baseline.

These goals are supported by a commitment to reuse, recycle or recover energy from 100% of the waste generated at its global facilities.

"Sustainability is a collective effort," says Wendi Latko, Chief Sustainability Officer at Xerox. "I am especially proud of our progress toward our net-zero by 2040 goal. These results are a testament to the dedication of our global teams and the strength of our strategy."

Responsible sourcing and supplier management

A core part of Xerox’s strategy involves responsible sourcing and improving the mining conditions for materials that contain conflict minerals.

In 2024, Xerox’s report says that it achieved a 90.5% response rate from its in-scope suppliers. It also expanded its due diligence to 132 suppliers, which covers the top 80% of its global spending.

Xerox’s audit and compliance programme focuses on high-impact suppliers, evaluating their adherence to the Responsible Business Alliance (RBA) Code of Conduct.

In 2024, Xerox completed 12 on-site audits, achieved full RBA membership and identified no non-conformances related to child labour risks. According to the report, 78% of the assessed facilities earned Silver or Platinum recognition.

"Our goal is to establish enduring partnerships that promote resilience, innovation, and the development of sustainable products," says Alissa Weathers, Supplier Connection and Sustainability Manager at Xerox.

Product design and waste reduction

Since 2009, Xerox has diverted more than 600,000 tonnes of returned equipment parts and supplies from landfills through remanufacturing, reuse, and recycling.

In 2024, around 1.7 million Xerox Toner cartridges were manufactured using recovered units. This contributed to Xerox exceeding its goal of 75% post-consumer materials reuse with an average of 90% reuse by weight.

The design of Xerox’s product families allows up to 95% of machine components to be repurposed. In 2024, just 5% of Xerox’s non-hazardous solid waste was not reused.

Since 2021, it has increased its use of post-consumer recycled (PCR) plastic content in its devices, with new products featuring up to 47% PCR plastic content.

Xerox’s products also focus on energy efficiency. 100% of eligible new products launched by Xerox since 2010 have achieved ENERGY STAR certification and the average energy consumption of its products is around 30% below ENERGY STAR limits.

Steven concludes: “Every action we’ve taken to invest in the future has been deliberate and purposeful, and we’re seeing real signs of our strategy working."